Kashan University of Medical Sciences , hannani_m@kaums.ac.ir
Abstract: (8530 Views)
Background: Burnout syndrome as a serious occupational disorder has recently been focused by researchers. Three main dimensions of burnout syndrome are emotional exhaustion, depersonalization and reduced personal accomplishment. This syndrome leads to physiological and psychological stresses and diminishes the staff interest and work efficiency. This study was designed to assess the correlation between burnout syndrome dimensions and demographic characteristics of cashiers in state banks of Kashan in 2010.
Materials and Methods: This cross-sectional study was conducted on 156 cashiers in sate banks of Kashan. Frequency and severity of burnout syndrome were evaluated using Maslach burnout inventory (MBI). Demographic characteristics of subjects were collected through a specific questionnaire. Data were analyzed using chi-square test.
Results: In frequency twenty-seven (17.3%) and in severity 12 (7.7%) of subjects showed the most emotional exhaustion. The most reduced personal accomplishment was in frequency in 24 (15.4%) and in severity in 27 (17.3%) participants. Also the most depersonalization was in 21 (13.5%) and in 14 (9%) subjects in frequency and in severity, respectively. There was a significant relationship between age, gender, work records and marital status with emotional exhaustion and reduced personal accomplishment of banks' cashiers.
Conclusion: Emotional exhaustion and reduced personal accomplishment have a significant relationship with demographic characteristics.
Hannani M, Motalebi Kashani M, Gilasi H R. Evaluating the correlation between burnout syndrome dimensions and demographic characteristics of cashiers in state banks of Kashan . Feyz Med Sci J 2011; 15 (1) :66-73 URL: http://feyz.kaums.ac.ir/article-1-1112-en.html