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:: Volume 15, Issue 2 (Quarterly 2011) ::
Feyz 2011, 15(2): 146-152 Back to browse issues page
The quality of hospital services in Kashan educational hospitals during 2008-9: the patients' viewpoint
Mohammad Sabahi-Bidgoli, Sayyed Gholam Abbas Mousavi, Ali Kebriaei, Sayyed Hamidreza Seyyedi *, Somayeh Shahri, Mahmood Atharizadeh
Kashan University of Medical Sciences , seiadiarani_hr@kaums.ac.ir
Abstract:   (6613 Views)

Background: The main mission of any hospital in a health care system is to promote care quality for patients and to meet their needs and expectations. The aim of this study was to evaluate the quality of hospital services from the viewpoint of patients admitted to Kashan educational hospitals.

Materials and Methods: In this cross-sectional study, 390 patients admitted to Kashan educational hospitals were selected based on the stratified sampling and their points of view were evaluated using SERVQUAL questionnaire during 2008-9. The quality attributes of the questionnaire consisted of seven dimensions (e.g. physician's empathy, physician's availability, the reliability of physician performance, nurse's responsibility, nurse's empathy, drugs management and tangibility of services). Validity and reliability of the questionnaire were confirmed using content validity and Cronbach's alpha coefficient (0.93), respectively. The data were analyzed using the Kruskal-Wallis and Mann-Whitney tests.

Results: The mean age of the respondents was 45.72±18.36 years and 54.1% of subjects were men. There was a significant difference among the mean of seven dimension scores and the total quality dimension. Moreover, a significant difference was observed in the quality score mean of different dimensions among hospitals. The highest and lowest means of quality score were for physician's empathy (3.97±0.75) and tangibility of the services (3.76±0.58), respectively.

Conclusion: From the patients' viewpoint, educational hospitals have made good progress in providing hospital services however, different quality scores among quality dimensions in any hospital signify that the health care administrators should pay more attention on the quality improvement programs to improve patients' satisfaction.

Keywords: Educational hospitals, Inpatients, Patient satisfaction, Quality of health care
Full-Text [PDF 306 kb]   (2657 Downloads)    
Type of Study: Research | Subject: General
Received: 2011/06/21 | Published: 2011/06/15
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Sabahi-Bidgoli M, Mousavi S G A, Kebriaei A, Seyyedi S H, Shahri S, Atharizadeh M. The quality of hospital services in Kashan educational hospitals during 2008-9: the patients' viewpoint. Feyz. 2011; 15 (2) :146-152
URL: http://feyz.kaums.ac.ir/article-1-1166-en.html

Volume 15, Issue 2 (Quarterly 2011) Back to browse issues page
مجله علمی پژوهشی فیض ::: دانشگاه علوم پزشکی کاشان KAUMS Journal ( FEYZ )
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