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:: Volume 15, Issue 1 (Quarterly 2011) ::
Feyz 2011, 15(1): 66-73 Back to browse issues page
Evaluating the correlation between burnout syndrome dimensions and demographic characteristics of cashiers in state banks of Kashan
Mitra Hannani , Masoud Motalebi Kashani , Hamid Reza Gilasi
Kashan University of Medical Sciences , hannani_m@kaums.ac.ir
Abstract:   (8399 Views)

Background: Burnout syndrome as a serious occupational disorder has recently been focused by researchers. Three main dimensions of burnout syndrome are emotional exhaustion, depersonalization and reduced personal accomplishment. This syndrome leads to physiological and psychological stresses and diminishes the staff interest and work efficiency. This study was designed to assess the correlation between burnout syndrome dimensions and demographic characteristics of cashiers in state banks of Kashan in 2010.

Materials and Methods: This cross-sectional study was conducted on 156 cashiers in sate banks of Kashan. Frequency and severity of burnout syndrome were evaluated using Maslach burnout inventory (MBI). Demographic characteristics of subjects were collected through a specific questionnaire. Data were analyzed using chi-square test.

Results: In frequency twenty-seven (17.3%) and in severity 12 (7.7%) of subjects showed the most emotional exhaustion. The most reduced personal accomplishment was in frequency in 24 (15.4%) and in severity in 27 (17.3%) participants. Also the most depersonalization was in 21 (13.5%) and in 14 (9%) subjects in frequency and in severity, respectively. There was a significant relationship between age, gender, work records and marital status with emotional exhaustion and reduced personal accomplishment of banks' cashiers.

Conclusion: Emotional exhaustion and reduced personal accomplishment have a significant relationship with demographic characteristics.

Keywords: Depersonalization, Occupational disease, Professional burnout
Full-Text [PDF 219 kb]   (3210 Downloads)    
Type of Study: Research | Subject: General
Received: 2011/04/3 | Revised: 2011/04/9 | Published: 2011/04/15
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Hannani M, Motalebi Kashani M, Gilasi H R. Evaluating the correlation between burnout syndrome dimensions and demographic characteristics of cashiers in state banks of Kashan . Feyz 2011; 15 (1) :66-73
URL: http://feyz.kaums.ac.ir/article-1-1112-en.html


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This open access journal is licensed under a Creative Commons Attribution-NonCommercial ۴.۰ International License. CC BY-NC ۴. Design and publishing by Kashan University of Medical Sciences.
Copyright ۲۰۲۳© Feyz Medical Sciences Journal. All rights reserved.
Volume 15, Issue 1 (Quarterly 2011) Back to browse issues page
مجله علوم پزشکی فیض Feyz Medical Sciences Journal
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